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Frequently Asked Questions

Q: Do you offer a pick up/drop off service?
A: Yes. We offer a free transfer service to all places of accommodation within a 5km radius of Chiang Mai’s Old City. Visitors requiring transport from locations outside this area will incur a small surcharge.

Q: Is it possible to be picked up/dropped off at the airport, bus, or train station?
A: We recommend staying in Chiang Mai the night prior to your visit to Mamanoi. Planes, buses, and trains are often delayed, and we are unable to wait for you outside of your assigned pick up time. If you wish to be dropped off at the airport or another location following your visit, please inform us of this at least 24 hours prior to your visit. Please note that we cannot offer you priority treatment, and all guests will be dropped off in the most efficient order possible.

 

Q: What kind of vehicles do you use?

A: Our vehicles are single- or dual-cab 4x4s with bench seats in the back covered by an open canopy. If for any reason you find this mode of transport unsuitable, please inform your driver upon pick up, and they will endeavour to accommodate you in the cab of the vehicle.

 

Q: What if I’ve paid the full amount and need to cancel! Will I get a refund?

A: Cancellation Policy

  • For cancellations made at least 2 days prior to selected date, a cancellation fee of 0% will apply

  • For cancellations made 0 to 1 days prior to selected date, a cancellation fee of 100% will apply

Q: What is your Privacy Policy?

A: All personal details provided by customers are used for contact and booking (and, if necessary, insurance) purposes only. Mamanoi Cookery School will never share your personal information (including, but not limited to, your name, email address, or phone number) with a 3rd party for any reason without your express permission, unless required by law. For this reason, please do not contact Mamanoi Cookery School to request the details of fellow visitors, as we are unable to provide you with this information.

 

Mamanoi Cookery School may keep personal information provided for a period of up to 2 years for insurance and/or taxation purposes only. Your personal information will not be used for future contact or marketing purposes.

If you wish for Mamanoi Cookery School to delete your personal data, please contact us in writing after your visit, and we will endeavour to do as soon as possible.